Terms and Conditions

By accessing, using or viewing the ALLEVIARE website - www.alleviare.pe (from now on, the "Site") or any of its services, functions or content , you agree to each of the following terms, conditions, and notices that govern the use and purchase of products and / or services on the Site.

The use implies acceptance and knowledge by the User of the Terms and Conditions.

The Site is to be used by You only for your personal use. Commercial uses of the Site are strictly prohibited unless prior written consent of ALLEVIARE & amp; COMPANY S.R.L.

You are prohibited from using the website or its content:

These products and services made available by ALLEVIARE and its suppliers on this Site are intended for personal use only. You may not assign, transfer, re-market, resell or dispose of said products and services without obtaining the prior written consent of ALLEVIARE. ALLEVIARE and its suppliers may cancel or modify purchases on the Site if it appears that they are the result of fraudulent or inappropriate activity or in other circumstances in which it appears that the purchase contains or has resulted from an error or infringement.

ALLEVIARE & amp; COMPANY S.R.L. guarantees the security of its clients' information. Our clients are informed that by entering their personal data on our site, they authorize our company to use them, for statistical purposes, sales analysis with the utmost confidentiality.

Our data privacy policy is governed by what is stated in law no. 29733 of July 3, 2011 issued by the Congress of the Republic, which regulates the protection of personal data in Peru. As well as any provision created or to be created not invoked but equally applicable.

If you do not express your opposition by displaying this privacy notice for your personal data to be treated and shared in the terms indicated here, it will be understood that you have given your express consent to it. Except as indicated in article 27 of law 29733, personal data protection law.

It should be noted that you can revoke your consent to the use of your personal data at any time.

This Site contains and refers to trademarks, patents, trade secrets, technologies, products, processes or other proprietary rights of ALLEVIARE & amp; COMPANY S.R.L. and other parts. No license or right to such trademarks, patents, trade secrets, technologies, products, processes and other proprietary rights of ALLEVIARE & amp; COMPANY S.R.L. and other parts.

The reproduction or storage of materials obtained from this Site is subject to the Copyright Law. No material found on this Site may be reproduced, distributed, published, displayed, uploaded or transmitted. The use of any material from the Site on any other Internet, intranet, web or other site or computing / digital environment is prohibited.

You may not use framing techniques to frame any trademark, logo, or other proprietary information of ALLEVIARE & amp; COMPANY S.R.L. (including images and text). You may not use any meta tags or other "hidden text" that uses our name, trademarks, or other proprietary information.

ALLEVIARE & amp; COMPANY S.R.L. does not accept changes or returns of products delivered in good condition, to preserve the health and hygiene of our customers in accordance with health protocols or errors in purchases.

In case the product presents any problem and / or fails, send an email to: info@alleviare.pe < / a> detailing the product with which you are not satisfied, indicating the reason for the change and / or return, and attaching the electronic payment receipt to validate the information.

Remember that you can make changes and / or returns under the following conditions:

• Changes and / or returns can be made within a maximum period of four calendar days after receiving / collecting the order.
• The product must be in perfect condition and must be returned in the same conditions in which it was received, keeping the original packaging and the respective labels. It should not show signs of wear or imperfections; otherwise, the exchange and / or return request will be rejected.
• It is necessary to present proof of payment (ticket or invoice) that certifies the purchase made.
• Purchases made in the SALE section, and / or with some type of promotion / discount, may NOT be subject to changes or returns.

After having reviewed the exchange and / or return request, we will contact you to give you the instructions with the steps to follow to make your request valid.

* In the case of returns : If your request is approved, a refund will be made for the total value of the returned garment, but not for the shipping cost, this will be borne by the customer.

Prices and promotions

The prices are expressed on the Site in S / (SOLES) and USD (DOLLARS). Likewise, they may be subject to change without prior notice.

If a situation arises, of unavailability due to the great demand for our products, ALLEVIARE & amp; COMPANY S.R.L. will promptly inform its clients, by email or through a customer service call, or other Electronic Communication Means about the situation beyond our control, indicating the estimated delivery time or possible options for the situation presented. < / p>

The promotions will remain in effect during the terms established by TALLEVIARE & amp; COMPANY S.R.L. They will be communicated to their clients solely and exclusively through their official channels: mailing, social networks (Instagram @ alleviare.pe and Facebook @ alleviare.pe), whatsapp 948 529 570 and through the Site.

The promotions do not admit additional discounts and are subject to Stock and availability of ALLEVIARE & amp; COMPANY S.R.L.

The promotions offered on this website are not necessarily the same as those offered in other sales channels used by ALLEVIARE & amp; COMPANY S.R.L. and / or Business partners.

Sales channels

ALLEVIARE & amp; COMPANY S.R.L. It is only responsible for sales derived from its own official channels.

• The Site www.alleviare.pe
• Official social networks: Instagram @ alleviare.pe and Facebook @ alleviare.pe
• Whatsapp: 948 529 570

Any management and / or consultation that derives from a purchase made in premises or commercial partner websites must be managed directly with the same. In case the management and / or consultation derives directly from the product, send an email to info@alleviare.pe sending the information requested in the section.

Payment Policy

The customer is obliged to pay the purchase order made in advance in full. The current payment methods are:

• Payment by credit or debit card: Visa, MasterCard, American Express, Diners through the payment gateway on the Site or through a "payment link" generated at the customer's request. This "payment link" will only be sent through the official sales channels mentioned in the Sales Channels section.
• Bank or Interbank Transfer to an account owned by ALLEVIARE & amp; COMPANY S.R.L. The account number will be sent at the client's request through the official sales channels mentioned in the Sales Channels section.
• The number to which to make the payment will be the property of ALLEVIARE & amp; COMPANY S.R.L. and will be sent at the request of the client through the official sales channels mentioned in the section.

Your payment will be validated by ALLEVIARE & amp; COMPANY S.R.L. in a maximum period of (24) hours. If the transaction is made during the weekend (Friday, Saturday or Sunday), it will be validated from the first business day of the following week. Once the payment has been validated, you will be notified of the shipping date.

Shipping policies

ALLEVIARE & amp; COMPANY S.R.L. makes available to its customers the possibility of home deliveries to the following areas:

• Zone 1: Barranco, Jesus María, Lince, Magdalena, Miraflores, Pueblo Libre, San Borja, San Isidro, Surco, Surquillo
• Zone 2: Breña, Chorrillos, La Molina, La Victoria, Cercado de Lima, San Luis, San Miguel, Santa Anita
• Zone 3: Ate, Comas, Independencia, El Agustino, Los Olivos, Rímac, S.J. Lurigancho, S.J. Miraflores, S.M. Porres, V.E. Salvador, V.M. Triumph
• Zone 4: Ancón, Carabayllo, Cineguilla, Chaclacayo, Lurigancho, Lurin, Pachacamac, Pucusana, Puente Piedra, Punta Hermosa, Punta Negra, San Bartolo, Santa María, Santa Rosa

Shipments are made to the province - National level. The option of picking up in the workshop is also made available to our client after coordinating with ALLEVIARE & amp; COMPANY S.R.L. Once the order is confirmed, an email will be sent with the day and time for delivery. In case of any inconvenience, we will contact you in advance.

The cost of shipping, courier and / or shipping / delivery may be subject to change without prior notice.

We are not responsible for delays in deliveries due to bad weather such as heavy rain, road closures, force majeure situations, or acts of God.